Client contact centre

For all your general enquiries (claims, membership, information, etc.)
Phone: 0861 638 633
Fax: 011 539 7276

Digital support

All general website queries such as registration problems, security, compatibility issues, login problems, trouble with navigating the site, etc.
Phone: 0860 100 696
Mobile: 083 123 0696
International: +27 11 529 2888
07:00 - 18:00 Mon - Fri
08:00 - 12:00 Sat

Ambulance and emergency services

Phone: 082 911

Member claim submission

Postal address:
Claims Department
PO Box 652509
Benmore 2010  Fax: 0860 329 252

Maternity registration

Oncology registrations and authorisation

Chronic medication queries and renal dialysis registrations and queries

Chronic Illness Benefit applications

Specialist authorisation

Orthodontics authorisation

HIV registration and authorisation

Hospital authorisation

Escalated complaints

Concept Stores

Gauteng Walk-in Centre:
1 Discovery Place, Sandton

Cape Town Walk-in Centre:
Sable Park, Bridgeways Precinct, Century City

Reporting fraud

Report irregular or fraudulent claims.

To stay anonymous, call our Fraud Hotline on 0800 004 500
or email:

When sending through a report, please include your membership
number and the details of the claim you are querying. If you have
any general inquiries on your claims or policy, kindly mail

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